Troi — Terms of Service

Draft pending attorney review. This is a usable, production-quality draft implementing Kanah LLC's founding legal decisions. It is not a substitute for sign-off by licensed counsel and must be reviewed before publication.

Summary (plain-language — not a substitute for the full terms)

• Who you're dealing with. Troi is operated by Kanah LLC, a Wyoming company. These Terms are a contract between you and Kanah LLC.
• You must be 18 or older. Troi is an adult product. There are no accounts for minors.
• You own your content. We don't claim ownership of what you create. You give us a limited license only so we can run the Service for you.
• AI output is information, not advice. It can be wrong. You are responsible for reviewing it before you rely on it. Troi does not give medical, mental-health, financial, tax, or legal advice.
• Use it responsibly. Our Acceptable Use Policy lists what you may not do. Breaking it can get your account suspended or terminated.
• If you build and publish apps, you are the publisher of record on your own developer accounts.
• Money. Billing terms and prices are covered here and in our Refund & Cancellation Policy.
• Disputes. For most US users, disputes are resolved by individual arbitration (no class actions). EU and UK consumers keep their local-court and mandatory-law rights — nothing here takes those away.

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") are a binding agreement between you ("you") and Kanah LLC, a Wyoming limited liability company ("Kanah," "we," "us," or "our"), whose registered address is 1603 Capitol Avenue, Suite 413A, #2280, Cheyenne, WY 82001, Laramie County, USA.

Kanah operates Troi — a set of products comprising Troi Studio, Troi Life, and the Troi Runner desktop software (together, the "Service"). "Troi" is an unregistered trade/brand name under which Kanah offers the Service; it is not a registered "doing business as" (d/b/a) name.

These Terms govern your access to and use of the Service. Related documents that form part of your agreement with us:

• our Acceptable Use Policy ("AUP"), which lists prohibited content and conduct;
• our Privacy Policy, which explains how we handle personal data;
• our Refund & Cancellation Policy, which applies to paid plans; and
• any additional terms we present for a specific feature (for example, the Troi Runner software terms).

If a feature-specific term conflicts with these Terms, the feature-specific term controls for that feature. If any of the documents above conflict with these Terms on a general point, these Terms control unless the other document says otherwise.

2. Eligibility (18+)

The Service is for adults aged 18 or older. By using the Service you represent and warrant that you are at least 18 years old and legally able to enter into these Terms. We do not knowingly allow anyone under 18 to create an account or use the Service, and we do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we will close it.

You also represent that your use of the Service is not prohibited under the sanctions and export rules described in Section 17.

3. Your account and acceptance of these Terms

To use most of the Service you must create an account. When you sign up, we ask you to affirmatively accept these Terms, the AUP, and the Privacy Policy by checking a box or taking an equivalent clear action (clickwrap). You may not use the Service unless you accept them. We keep a record of your acceptance (including the document version, the date and time, and technical details of your signup) so that both of us have a clear record of the agreement.

When we make a material change to these Terms, we will ask you to accept the updated version before you continue using the Service (see Section 20).

You are responsible for:

• providing accurate account information (including your country of residence and age confirmation);
• keeping your login credentials secure and not sharing your account; and
• all activity that happens under your account, unless it results from our breach of these Terms or our security failure.

Tell us promptly at info@kanah.app if you believe your account has been compromised.

4. What the Service is

• Troi Studio is an AI-assisted app-building and creative studio. It is a single workspace that one person, or an invited team, uses together — similar to a shared workspace tool. It is not a public or social platform: there is no public feed, no discovery of strangers, and no sharing of content between users who don't know each other. Collaboration only happens within a workspace you or your team control.
• Troi Life is a personal life and wellness organizer. It is a private, single-user workspace for your own information.
• Troi Runner is optional desktop software you install on your own computer. It runs jobs locally on your machine (for example builds, version-control operations, media processing, and AI coding agents) and syncs with the Service. The Runner is licensed to you under its own software terms; you are responsible for the machine it runs on and for what you instruct it to do.

We may add, change, or remove features over time. We aim to give reasonable notice of changes that materially reduce core functionality.

5. Your content

"Your Content" means everything you create, upload, store, or generate through the Service — for example Studio projects, designs, code, chats, videos, and social posts, and Life entries such as notes, tasks, and journals.

• You own Your Content. As between you and us, you keep all rights in Your Content. We claim no ownership of it.
• License you give us. You grant Kanah a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, adapt, and process Your Content only as needed to operate, secure, maintain, and improve the Service and provide it to you (and, where you use a team workspace, to the collaborators you invite). This license also covers the limited processing our sub-processors perform on our behalf (see the Privacy Policy). It exists for one reason — to run the Service for you — and it ends when you delete Your Content or close your account, except for residual copies retained for a limited time in backups (see the Privacy Policy retention schedule) or where we must keep something to comply with law.
• We don't use Your Content to train third-party AI models. We use AI providers on a zero-retention, no-training tier and do not permit them to train their models on Your Content. See our AI terms in Section 6 and the Privacy Policy.
• Your responsibility. You are responsible for Your Content and for having the rights needed to use it with the Service, including any third-party personal data you enter (for example contacts) and any material you publish to external platforms. You must not upload content that violates the AUP.
• Publishing on your behalf. If you use the Service to publish Your Content to an external platform (for example Instagram or TikTok) or to connect a third-party account, you authorize us to transmit Your Content and act on your instructions for that purpose. See Sections 8 and 9.

6. AI features and AI Output

The Service uses artificial intelligence to help you create and work with content. Text, code, images, audio, video, and other material that the Service generates for you is "AI Output."

By using AI features you understand and agree that:

• AI Output is provided "as is" and may be wrong. It can be inaccurate, incomplete, biased, out of date, or misleading, and it may not reflect current facts. AI Output is informational assistance, not professional advice.
• You are responsible for reviewing AI Output before you rely on it, publish it, or act on it. You should independently verify anything important. This is especially true for code the Service generates or an AI coding agent commits — you are responsible for reviewing and testing it before it is used or shipped.
• No professional advice. The Service does not provide medical, mental-health, financial, tax, investment, or legal advice, and it is not a medical device or a healthcare provider. Troi Life is a consumer wellness and self-tracking tool, not healthcare. For decisions in those areas, consult a qualified professional. In-product disclaimers on health, finance, and journal surfaces are part of these Terms.
• Ownership and copyright of AI Output. As between you and us, we do not claim ownership of AI Output generated for you, and you may use it subject to these Terms and the AUP. However, material generated by AI may not be eligible for copyright or other intellectual-property protection (for example, purely AI-authored code or images may be uncopyrightable in the United States), and identical or similar output may be generated for other users. You are responsible for confirming you have the rights you need before relying on or distributing AI Output.
• You assume the risk of your use of AI Output, to the fullest extent permitted by law. Our specific limits on liability for AI Output are in Section 14.

7. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP prohibits, among other things, illegal content and conduct, child sexual abuse material, non-consensual intimate imagery, malware, spam, infringement, non-consensual voice cloning or deepfakes of real people, harassment, and using the Runner or AI features to attack systems. Violating the AUP is a breach of these Terms and can lead to suspension or termination under Section 16.

8. Third-party services and connected accounts

The Service lets you connect your own third-party accounts (for example Google, Microsoft, Apple, Slack, Stripe, Twilio, and social platforms) and use third-party services through the Service.

• Your use of any third-party service is governed by that provider's own terms and privacy policy, not ours. You are responsible for complying with them and for the accounts and credentials you connect.
• We are not responsible for third-party services, and their availability, accuracy, or behavior is outside our control. A third party may change or discontinue its service or API, which may affect a connected feature.
• You authorize us to access and exchange data with a connected service only as needed to provide the feature you enabled, and you can disconnect it at any time.

9. Publishing to external platforms; you are the publisher of record

The Service can publish Your Content to external platforms on your behalf and can help you build and submit applications to app stores.

• External-platform terms apply to you. When you publish to an external platform (for example a social network or an app store), you must comply with that platform's terms and policies, including any rules on AI-generated content, disclosures, and prohibited material. Where the Service adds AI-content labels required by a platform, that does not relieve you of your own obligations to that platform.
• You are the publisher of record. If you use the Service to build and publish applications, you are the developer and publisher of record. You publish under your own developer accounts and credentials (for example your own Apple App Store Connect and Google Play accounts), you are responsible for your apps and their compliance with the relevant store rules and applicable law, and you own the relationship with the store and with your app's end users. Kanah is a tool you use; Kanah is not the publisher of your apps.
• Indemnity for published apps. You agree to indemnify and hold Kanah harmless from claims arising out of applications or content you build, publish, or distribute through or with the help of the Service, as described in Section 15.

10. Fees and billing

The Service is currently free of charge. We do not collect payment or payment-card data while the Service is free.

We may introduce paid plans in the future. If and when we do, we will present the applicable plans, prices, billing periods, and any additional billing terms to you before you subscribe, and the following will apply to paid plans:

• Payment processor. Payments will be handled by Stripe. Card details are processed by Stripe and never touch Troi's servers; we would store only billing metadata (such as plan, status, and country). (If any plan is ever offered through Apple or Google in-app purchase, that store's billing and refund rules apply to it.)
• Taxes. Prices will exclude taxes unless stated; you are responsible for any sales tax, VAT, GST, or similar taxes, which we will add where required.
• Authorization and renewal. By subscribing to a recurring plan you would authorize us (through Stripe) to charge the applicable fees for each billing period until you cancel. Auto-renewal, cancellation, pre-renewal and trial notices, and refunds will be governed by our Refund & Cancellation Policy, which is incorporated by reference and takes effect when paid plans launch.
• Free tier. The free Service is provided without any service-level commitment and without warranties (see Section 19). We may change or discontinue the free tier at any time.

11. Ownership of the Service

The Service, including its software, design, text, and trademarks (such as "Troi," "Troi Studio," and "Troi Life"), is owned by Kanah or its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms. We reserve all rights not expressly granted. You may not copy, modify, reverse-engineer, resell, or create derivative works of the Service except as the law expressly permits despite this restriction.

12. Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it to improve the Service, without any obligation to you. Feedback is given voluntarily and is not confidential.

13. Disclaimers of warranty

To the fullest extent permitted by law, the Service and all AI Output are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, that defects will be corrected, or that AI Output will be accurate, reliable, or fit for your purpose. Any free-tier or trial use carries no availability or performance commitment.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case — including for EU and UK consumers — you keep the warranties and rights those laws give you, and nothing here limits them. See Section 18.

14. Limitation of liability

To the fullest extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.
• Kanah's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid Kanah for the Service in the 12 months before the event giving rise to the claim, or (b) USD 100.
• AI Output carve-out. In addition to the cap above, Kanah will have no liability arising out of your reliance on, or use, publication, or distribution of, AI Output — including any claim that AI Output was inaccurate, infringed a third party's rights, was not eligible for intellectual-property protection, or should not have been relied upon. You accept AI Output "as is" and are solely responsible for reviewing it (Section 6).

These limits apply to all theories of liability (contract, tort, statute, or otherwise). They do not limit liability that cannot be limited by law — for example liability for fraud, willful misconduct, death or personal injury caused by negligence, or a party's obligations that the law makes non-excludable. EU and UK consumers keep all mandatory statutory remedies (Section 18).

15. Indemnification

You will defend, indemnify, and hold harmless Kanah and its officers, employees, and agents from third-party claims, damages, and reasonable costs (including reasonable legal fees) arising out of: (a) Your Content; (b) applications or content you build, publish, or distribute through the Service (Section 9); (c) your breach of these Terms or the AUP; (d) your violation of law or of a third party's rights; or (e) your use of connected third-party services.

We will defend, indemnify, and hold you harmless from third-party claims that your authorized use of the Service (excluding Your Content, AI Output, third-party services, and your own configurations or misuse) infringes that third party's intellectual-property rights.

Each party's total indemnification liability under this Section is capped at the same amount as Section 14 (the greater of fees paid in the prior 12 months or USD 100), except that this cap does not apply to your obligations arising from Sections 9 (published apps) and 7/AUP violations to the extent a higher amount is required to make the other party whole. The indemnified party must promptly notify the other of the claim, allow the indemnifying party to control the defense, and cooperate reasonably; no settlement that imposes an obligation on the indemnified party may be made without its consent.

16. Suspension, termination, and data export

• Your right to stop. You may stop using the Service and close your account at any time. If you have a paid plan, cancellation is governed by the Refund & Cancellation Policy.
• Our right to suspend or terminate. We may suspend or terminate your access if you materially breach these Terms or the AUP, if required by law or a sanctions/export obligation, to protect the Service or other users, or if your account creates legal or security risk. Where practical and lawful, we will give notice and an opportunity to cure; for serious harm (for example prohibited content under the AUP, security attacks, or sanctions issues) we may act immediately.
• Effect of termination. On termination, your license to use the Service ends. Sections that by their nature should survive (including Sections 5 license wind-down, 6, 11–15, 18, 19, and 21) survive.
• Data export window. Except where we are legally required to remove data immediately (for example prohibited content), we will give you a reasonable window — at least 30 days after termination or account closure — to export Your Content using the Service's export tools, after which we delete or de-identify it on the schedule in the Privacy Policy. You can also export Your Content at any time while your account is active.

17. Sanctions and export compliance

You represent and warrant that: (a) you are not located in, ordinarily resident in, or accessing the Service from a comprehensively sanctioned jurisdiction — Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk (DNR), or Luhansk (LNR) regions; (b) you are not a person on a US government restricted-party list (such as the Treasury's SDN list) or owned or controlled by such a person; and (c) you will not use the Service, or export or re-export any Troi software (including the Troi Runner), in violation of US sanctions or export-control laws or the equivalent laws of other applicable jurisdictions. The Service is not available in the jurisdictions listed above, and we may refuse, suspend, or terminate access to comply with these laws.

18. Mandatory local-law rights (EU / UK consumers and others)

Nothing in these Terms removes or limits rights you have under mandatory consumer-protection or other laws of your country that cannot be waived by agreement. If you are a consumer in the EU or the UK (or in another jurisdiction whose law gives you non-waivable rights), then, to the extent those laws apply:

• you keep all statutory warranties, remedies, and protections your local law provides, notwithstanding Sections 13–15;
• the arbitration agreement and class-action waiver in Section 21 do not deprive you of the right to bring proceedings in, or to rely on the mandatory law of, your country of residence; and
• where local law requires, you may bring claims in your local courts.

Where a term in these Terms conflicts with a mandatory protection your local law gives you, that protection prevails for you.

19. Free tier — no SLA or warranty

Any free tier, trial, beta, or preview feature is offered as a convenience, "as is," with no service-level agreement, no availability commitment, and no warranty, and we may modify, limit, or discontinue it at any time. Paid-plan commitments (if any) are stated in the applicable plan terms.

20. Changes to these Terms

We may update these Terms as the Service and the law evolve. Each version carries a version number and effective date, and we archive prior versions.

• For a material change (for example one that reduces your rights or expands your obligations), we will give you at least 30 days' notice before it takes effect — by email and/or an in-product notice — and will ask you to accept the updated Terms before you continue using the Service.
• For non-material changes (for example clarifications or typo fixes), the updated version takes effect when posted.

If you don't agree to a material change, you may stop using the Service and cancel before the change takes effect; continued use after the effective date means you accept the updated Terms.

21. Governing law and disputes

• Governing law. These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, except where the mandatory law of your country of residence applies (Section 18). The UN Convention on Contracts for the International Sale of Goods does not apply.
• Informal resolution first. Before starting a formal proceeding, please contact us at info@kanah.app so we can try to resolve the issue. Most concerns can be resolved this way.
• Arbitration (US users). If we can't resolve a dispute informally, you and Kanah agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable consumer rules, rather than in court. Judgment on the award may be entered in any court with jurisdiction. Either party may still bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or unauthorized-access matters.
• Class-action waiver (US users). Disputes will be arbitrated only on an individual basis. You and Kanah waive any right to bring or participate in a class, collective, or representative action. If this waiver is unenforceable for a particular claim, that claim proceeds in court, but the rest of this Section still applies.
• EU / UK and other mandatory-law consumers. The arbitration agreement and class-action waiver above do not apply to you to the extent your local law prohibits them. You keep your right to bring proceedings in your local courts and to rely on your local mandatory law (Section 18).

22. General

• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service and supersede prior agreements on that subject.
• Severability. If a provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Notices. We may give you notice by email or in-product. You can reach us at the contacts below.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

23. Contact

Kanah LLC 1603 Capitol Avenue, Suite 413A, #2280, Cheyenne, WY 82001, Laramie County, USA General / support: info@kanah.app · +1 (424) 291-5470 Legal notices: info@kanah.app Privacy: info@kanah.app Copyright / DMCA: info@kanah.app

Dedicated email aliases may forward to info@kanah.app.